Disclosures
Important Disclosures:
The information provided on this page is for general informational purposes only. EZ Remit is committed to transparency and regulatory compliance. Please review the following disclosures regarding our services, fees, and compliance policies.
All money transfer services are subject to applicable laws and regulations.
For full details, please contact us at support@myezremit.com or call +1 (770) 256-8071.
Alaska Customers
If your issue is unresolved by EZRemit LLC, available at (770) 256-8071, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFor mupdated.pdf Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807 If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One
California Customers
RIGHT TO REFUND You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if EZRemit LLC does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you. If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money. If you want a refund, you must mail or deliver your written request to EZRemit LLC 2505 Pleasantdale Rd Atlanta, GA 30340. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney's fees pursuant to Section 2102 of the California Financial Code.
Idaho Customers
Unresolved consumer complaints regarding EZRemit LLC services may be directed to the Idaho Department of Finance. Formal complaints must be in writing, please download the form here: https://www.finance.idaho.gov/complaints/documents/money-transmitters- complaint-form-fillable-web.pdf Formal complaint forms may be submitted via: Email: securities@finance.idaho.gov Mail: Idaho Department of Finance 11341 West Chinden Blvd. Building 4, Floor 3 Boise, ID 83714 If you have questions regarding formal complaint, please call 1-888-346-3378
Illinois Customers
For consumer complaints directly to the Illinois Division of Financial Institutions, please contact: Illinois Department of Financial and Professional Regulation Division of Financial Institutions 320 W. Washington Springfield, IL 62786 Tel: 1-888-473-4858
Maine Customers
To file a complaint, contact: Department of Professional & Financial Regulation Bureau of Consumer Credit Protection 35 State House Station Augusta, Maine 04333 Tel: 800-332-8529 (toll free in Maine) or 207-624-8527 Hearing Impaired: Maine Relay 711
Minnesota Customers
If you have any questions or a complaint about EZRemit LLC money transmission services, contact: Minnesota Department of Commerce 85 7th Place East, Suite 280 Saint Paul, MN 55101 Tel: 800-657-3602 consumer.protection@state.mn.us
Nebraska Customers
Nebraska Department of Banking and Finance. Formal complaint may be submitted via: Submit a Money Transmitters Complaint Mail: Nebraska Department of Banking and Finance 1526 K Street, Suite 300 Lincoln, NE 68508 Phone: (402) 471-2171
Nevada Customers
With questions or to file a complaint, contact: State of Nevada Department of Business and Industry Division of Financial Institutions 3300 W Sahara Avenue Suite 250 Las Vegas, NV 89102 Phone: (866) 858-8951 (Toll free) FIDComplaints@fid.state.nv.us"
New Mexico Customers
To file a complaint, contact: New Mexico Regulation and Licensing Department Financial Institutions Division P.O. Box 25101 Santa Fe, NM 87504-5101 Tel: (505) 476-4885 Website: https://www.rld.nm.gov/financial-institutions/file-a-complaint/
Pennsylvania Customers
To file a complaint, contact: Pennsylvania Department of Banking and Securities Consumer Services Office 17 N. 2nd Street, Suite 1300 Harrisburg, PA 17101 Phone: 1.800.PA.BANKS or (1.800.600.0007) Submit a Money Transmitters Complaint
South Carolina Customers
If you have a complaint, first contact the consumer assistance division of EZRemit LLC at (770) 256-8071, if you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to: South Carolina Money Services Division 1000 Assembly Street Columbia SC 29201 Tel: 1-803-734-1221 msb@scag.gov Submit a Money Transmitters Complaint
South Dakota Customers
If you have any questions or complaint about EZRemit LLC Complaints Department, contact: South Dakota Department of Labor and Regulation Division of Banking 1714 Lincoln Ave., Suite 2 Pierre, SD 57501 Tel: 605.773.3421 banking@state.sd.us
Texas Customers
If you have a complaint, first contact the Complaints Department of EZRemit LLC at (770)256-8071, if you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to: Texas Department of Banking 2601 North Lamar Boulevard Austin, Texas 78705 Tel: 1-877-276-5554 www.dob.texas.gov